Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Joule21, we're committed to promoting responsible gaming practices. While casino gaming can be an entertaining pastime, it's important to remember that gambling should never be viewed as a way to earn money or solve financial problems. All casino games are based on chance, and the house always has a mathematical edge. Play only with money you can afford to lose, and treat any winnings as a bonus.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction in Australia to use our services. Gambling is strictly prohibited for anyone under the legal age. If you are under 18, please do not proceed.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Chasing losses — Trying to recover money lost by gambling more
- Hiding gambling activity — Keeping your gambling secret from family or friends
- Increasing stakes — Needing to gamble with larger amounts to get the same excitement
- Loss of control — Being unable to stop or limit your gambling
- Neglecting responsibilities — Missing work, school, or family commitments due to gambling
- Financial problems — Borrowing money or going into debt to gamble
- Mood changes — Feeling anxious, irritable, or depressed when not gambling
- Unsuccessful attempts to quit — Repeatedly trying and failing to reduce gambling
- Using gambling to escape — Gambling to cope with stress, anxiety, or other problems
Self-Help Tools & Responsible Gaming Features
Joule21 provides several tools to help you maintain control of your gambling:
- Deposit Limits — Set a maximum amount you can deposit within a specified time period
- Loss Limits — Establish a maximum amount you're willing to lose in a given timeframe
- Reality Checks — Receive regular notifications about how long and how much you've been playing
- Self-Exclusion — Temporarily or permanently exclude yourself from accessing your account
- Time-Out — Take a break from gambling for a set period without closing your account
- Account Closure — Permanently close your account if you wish to stop gambling entirely
To access these tools, please contact our customer support team or visit your account settings.
Support & Counselling Services
If you're struggling with gambling, professional help is available. The following organisations provide confidential support:
Australia
- Gambling Help Online — Free, confidential online and telephone counselling service
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free, 24/7)
United Kingdom
- GamCare — Free counselling and support for problem gamblers
www.gamcare.org.uk - GamStop — National self-exclusion scheme for UK online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council — Information and resources for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling — Help and referrals to treatment providers
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential)
International
- Gamblers Anonymous — International fellowship offering support and recovery
www.gamblersanonymous.org
If You Need Help
Problem gambling is a real issue, but recovery is possible. If you or someone you care about is struggling with gambling:
- Reach out to one of the support organisations listed above
- Talk to a trusted friend, family member, or healthcare professional
- Use the self-help tools available on your account
- Consider self-exclusion or account closure as a first step
Remember: Seeking help is a sign of strength, not weakness. Support is available, and recovery is achievable.
Contact Joule21 Support
If you have questions about our responsible gaming tools or need assistance, our customer support team is here to help. Please contact us through your account or visit our Help Centre.